Customer Service Manager

I am currently working with a large residential developer who operate in the North West/West London region who are currently looking for a customer service manager to join them

Day to day duties:

• Dealing with customer complaints and ensuring they are resolved
• Reporting into the Head of Customer Service
• Carrying out inspections and reporting defects
• Dealing with subcontractors and Trades
• Keeping customers up to date with time scales of the complaints
• Liaising daily with the the rest of the customer service teams
• Instructing maintenance technicians
• Conducting home demonstrations to customers
• Inspection prior to the customer moving in
• Instruct Subcontractors/Trades as required

In order to be considered for this role you will need direct defect experience within housing ideally within Management

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office