Assistant Office Administrator

The Lost Estate is an immersive hospitality and arts company that brings classic stories to life, creating fantastical immersive worlds, packed with dining, mixology, theatre, and world-class performance. We seek an experienced Box Office Assistant to join our fast-growing team. You will be responsible for managing our box office communication channels and driving sales and upsells across multiple shows. If you love the Arts and Hospitality and are seeking a fast-growing, mission-driven start-up. we can't wait to hear from you. WHO YOU ARE We believe that great Arts and Hospitality experiences can change lives. This role is for someone who wants to join that mission, by crafting the extraordinary 1-to-1 guest interactions that begin such experiences. You should have at least 1-2 years experience in events/arts/commercial box office or customer service roles. If you love the Arts and Hospitality and are seeking a fast-growing, mission-driven start-up, we can’t wait to hear from you. ROLE REQUIREMENTS PERSONAL SKILLS Passion for 1-to-1 interactions. The successful candidate will relish all interactions with our guests. They will take pride in being a confident, optimistic, and empathetic first port of call for the company. Building rich 1-on-1 relationships via phone/email/in person will be a source of energy and fulfilment. Love of sales. The successful candidate will get a kick out of driving our sales graph every day. The thought of setting new Box Office records will be exhilarating. They will see every interaction as 'step 1' in a potential sale and obsess over how to maximise their personal conversion rate. Passion for the Arts and Hospitality. The successful candidate will share our core belief that Arts and Hospitality experiences can change lives. TECHNICAL SKILLS Computer literacy. Knowledge of specific ticketing platforms or software is not essential. However, the ability to learn new platforms quickly and efficiently is. Written English. You must be able to respond to guest emails incisively and charismatically. Exceptional spelling and grammar are also essential. PRIOR EXPERIENCE ~1-2 years in an art/events box office or sales and customer service department. This should have included the use of: Online ticketing platforms and third-party ticketing agents and CRM and sales reporting software ROLE RESPONSIBILITIES Driving sales of tickets and the upsell of products Responding to customer enquiries via phone, email, social media and in person (including handling exchanges/refunds, dietary requirements, complains, special requests, and general queries Managing our waiting list and contacting wait list members when the relevant tickets become available. Managing our telephone reservation system to reduce no-shows and last-minute changes (dietaries and access requirements) as well as maximise upsells and preorders (menu upgrades, drinks packages). Reporting of trends in both queries and feedback of guests to the Box Office Manager and wider team. DATES/PAY/BENEFITS Full Time Position commencing ASAP Salary: Salary: £26,000 - £28,000 pro rata, depending on experience Hours: 40 hrs/week, weekend work required; full-time and part-time opportunities available Holidays: 30 days annual leave, including public holidays Probation period: 3 months Flexible working schedule, including working from home where appropriate Benefits including: Free tickets to The Lost Estate shows (subject to availability) Staff discount on drinks at The Lost Estate shows Hybrid work model—work from home or the office Late start/flexible hours when you need it A workstation at our Earl's Court office