Sales Administrator

Summary of Role We are seeking a highly organised and proactive individual to join our team as a Sales Administrator. In this role, you will be responsible for providing administrative support to the Account Managers and Head of Sales. What you will be doing * Answering first-line enquiry customer sales calls and emails. * Assist sales and service teams with administrative tasks, such as data entry, filing, and document management. * Maintain accurate and up-to-date customer records, including contact information, sales orders, and service requests. * Processing Sales and Purchase orders and keeping customers informed of lead times and * Handle customer inquiries and provide exceptional customer service, resolving issues and ensuring customer satisfaction. * Collaborate with internal teams, Account Managers and Head of Sales, to provide administrative support with pre-qualifications, bids and tenders. Managing our internal sales systems to ensure customer data, enquiries and outcomes are logged accurately. What we will need from you * Previous experience in a similar administrative role, preferably in sales or customer service is highly desirable. * Previous experience within the Fire & Security sector would be an advantage. * Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines (essential). * Strong attention to detail and accuracy (essential). * Proficient in using Microsoft Office Suite (essential) and CRM software (desirable as training will be provided). * Excellent verbal and written communication skills (essential). * Strong problem-solving and customer service skills (essential). * Ability to work independently and as part of a team (essential). * Able to use initiative, be proactive and contribute to continuous improvement activities (essential). What you can expect in return * Salary competitive & negotiable depending on relevant experience * 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days * Contributory company pension scheme * Life Assurance * Funded Health Cash Plan * Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00) Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay. How to apply Please submit a tailored CV detailing your experience relevant to this role. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver