Crown Damage Administrator

Amey is a leading provider of full life-cycle engineering, operation and decarbonisation solutions for UK infrastructure. Working at Amey puts you at the centre of an inspiring expert team. Your work on critical transport and built environment programmes will be vital to our society, our economy and our communities. We celebrate, protect and we develop what is great in all of us. Every day, our teams across the UK do truly important work, shaping some of the most complex environments. The places that we all rely on in our lives today and long into the future, with impacts on generations to come. You will succeed here because we have a special way of working together, with a truly diverse and inclusive team.  Your New Role We have a fantastic opportunity for Permanent Crown Damage Administrator to join our Claims team in Polmadie, Glasgow. This role offers hybrid working, 3 days working in the office and 2 days at home. The Crown Damage Administrator plays an important role alongside existing team members in providing a wide range of administrative support services within our Transport Infrastructure division. The shift pattern is 37.5 hours per week, Monday to Friday, 08:30am to 4:30pm, offering flexibility. This role would suit a candidate who has previous experience of working in a business support / administration role and be comfortable with Microsoft Office. You will be responsible for: Undertake general ‘team’ administrative duties Incident investigation – reviewing records of damage to Crown property Responsible party identification – liaising with other agencies and third parties Maintain and update records in spreadsheets, databases, Client systems in an orderly manner Credit / cost control – liaising and negotiating with insurance companies, solicitors and loss adjusters, supported by the Assistant Commercial Manager Handling of third-party damage claims received, referring to operational teams within the business for further investigation, liaising with third party claimants and issuing written responses in line with contractual obligations   We want to hear from you if are/have:  Customer Service and/or administration experience Have a good working knowledge of Microsoft office packages, especially Word/Excel Able to develop and maintain good working relationships Previous experience supporting a wider team/business Good investigatory skills, and an excellent eye for detail Quick thinker, with good analytic mind Commercial awareness Driving licence would be preferred    It would be desirable if you have previous experience in an insurance or claims, however not essential as full training will be provided to bring you up to speed. What we offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension – Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives   Application Guidance Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process. Apply today – We are excited to hear from you