IT Support Technician

Overview We are recruiting for an IT Support Technician to join our IT team in our Chawton office. £24k to £28k per annum Based in Chawston What you'll be doing Reporting into the IT Support Team Leader, you will liaise with internal and external stakeholders to investigate, troubleshoot and resolve IT service incidents Duties and Responsibilities Provide first line support to all users ensuring correct maintenance and functioning of all Stonbury IT systems using the IT helpdesk ticketing system Log all support calls to detect trends and identify training needs Run configuration and creation of new users on iPads, iPhones, computers, and laptops in line with company growth policies Liaise with internal and external stakeholders to investigate, troubleshoot and resolve service incidents Monitor bespoke Stonbury systems to ensure smooth running of day-to-day systems Provide basic training on Stonbury Systems ensuring all users have the ability to preform their role effectively Maintain the company Asset Register, adding new starters, deleting leavers, and ensuring equipment is correctly assigned to users and offices. Assist with the asset replacement programme where necessary Assist with cyber security initiatives to ensure compliance and certification as well as safeguard of IT systems Be responsible for permissions, passwords and account management for all employees Providing out of hours support – where required Who we're looking for Demonstrable ability to diagnose PC faults both on site and remotely Working knowledge of mobile technology (Microsoft, iOS & Android) Familiar with Microsoft 365 suite, MS Office, Windows Operating Systems, Windows 7 through to 11, Network Support, Printer Support and Telephone/Telecoms Support Proven communication skills, over the phone, via computer and face to face Outstanding time management skills and the ability to multi-task and prioritise work Experience managing asset and patch management systems What we're offering At Stonbury, we value our employees and provide a rewarding package that includes: £24k to £28k per annum Training and advancement opportunities 24 days' paid holiday Healthcare cash scheme Death in service benefit Eyeware scheme Hundreds of discounts using Salary Extras 6% company pension contribution We are a growing national company supplying specialist services to the water industry, the Environment Agency and a broad range of private clients.