Customer Service Call Handler

Denaby Main, Doncaster Ref: VA2333 #OFE Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression ​ Are you passionate about customer service? Due to continued business growth, we have an exciting opportunity to join our dynamic and dedicated Central Claims team in Doncaster as a Call Handler. We are seeking a candidate who is passionate about providing our customers with an expert and personal experience, making it clear the things they value are in safe hands with Steer Automotive Group. ​ About the Role ​You will be working in our Central Claims contact hub, based at our Doncaster site, supporting our customers in a variety of different ways, operating across our phone system and through email. ​You will be responsible for: * Delivering a fast and efficient service to insurers and customers. * Ensuring accurate administration of customer files, whilst building a genuine rapport. * Handling telephone and email enquiries within the contact hub. * Efficiently deploying claims based upon a geographical area. * Working to targets to achieve team and individual goals.​ ​ ​About You In order to excel as a Customer Service Advisor in our Central Claims team, you will have: * Excellent customer service and communication skills. * The ability to multitask. * Good organisational skills. * The ability to work in a fast-paced environment. ​A professional telephone manner is also essential for this position, as is the ability to communicate effectively via email. You will be a team player, as well as be able to work individually to achieve daily targets. If you are passionate about delivering exceptional customer service and are seeking a new challenge in a growing automotive repair business that values excellence, integrity and innovation, apply today