Campaign Manager

Pro1 recruitment are currently looking for the next super star to work as a Campaign Manager is an integral part the team, you will be responsible for being the ‘bridge’ between clients and the sales floor. Using your skills and expertise to encourage the Training Department to facilitate the targets for the clients. Following KPIs that will be discussed and set alongside the Operations Director. Below is a more detailed description of your daily/weekly responsibilities: Working hours will be 900 am - 1700 pm Annual salary £27.500 Daily * Daily meetings with Trainer, Ops Director and Client Liaison Manager * Review Warms and Hots set up for each caller/Campaign for that day and understand if these are where they should be at (min 15 per day set up to call) * Floor Training/Elbow Coaching – Following the daily meeting you will be involved in the actions agreed, which includes sitting with agents and completing the relevant training documents to ensure the agent is hitting required achievements both from a call delivery point of view and usage of Five CRM * Group Sessions/Training – Campaigns are earmarked for ongoing or ad hoc ‘Group Sessions’ where all telemarketers briefed on a campaign will join in a call listening session, which you can manage and facilitate. During these meetings a selection of call recordings will be played, and constructive feedback given. If more specific training needs are highlighted, another session should be booked specific to one telemarketing technique, for example – ‘Get Through’ ‘Close’ or completion of the CRM. * Regular communication with clients - Building strong relationships with their key contacts giving them peace of mind they are in safe hands by responding promptly to Emails or inbound calls, resolving any queries or questions, monitoring their campaigns KPIs so constructive feedback can be given and attending a weekly/fortnightly catch up call Via Microsoft Teams to obtain feedback on the campaign from both parties (this could include feedback on appointments that have been sat, running through the pipeline from the calling, and going through their live dashboard). * Assisting with the listening to and scoring of call recordings on Ring Sense – these feed into reports that can help highlight training needs across the company, a specific agent or campaign. Weekly * Onboarding of new clients – This includes an initial training session where, accompanied by the selected Trainer or Ops Director or Client Liaison Manager, you will educate yourself on the product and/or service offering to be able to set up the campaign in a productive manner. You will walk the client through an internal briefing document covering all aspects needed to set up the campaign – for each campaign you will select the agents, ensuring even distribution. * Weekly Meeting with the Operations Director – This is to provide updates on all live campaigns, so the Senior Management are aware of any existing challenges or additional sales opportunities they can support with. * Prepare and Present the Star of the Week award – This is given to 3 staff who have performed well, a top achiever based on % achieved and then two of your choice who have impressed, selected at the end of each week and presented after lunch on a Monday. * Workplan/Work Schedule – When campaigns are won, you’ll be sent a Sales Sheet that you’ll manually enter the Excel based work plan, each Thursday you’ll confirm the hours for that week were completed as planned with the trainers and update accordingly. You will then create the following week's work schedule assigning a Telemarketing Agent to each live campaign. * Following completion of the Work Schedule you will meet with the Trainers to ensure a plan of action is agreed for the upcoming week and that all new campaigns are set up and ready to proceed. * Record how many calls for each agent you are going to listen to and score on ring sense for the following week on your weekly work plan. Tally this as you complete. If you are interested please click apply, and we will call you for a telephone interview