Maître D' for Luxury Lifestyle & Wellness Retreat

Contract: Full-time, Permanent Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays Additional: 5 Star Hotel / Fine Dining / Formal Plated Service Experience required, WSET Level 3 certification preferred The Chace People Team is looking for a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client's wines. Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of client's wines. Resolve guest complaints and issues promptly to ensure a positive dining experience. Food & Beverage (F&B): Follow established procedures for fine dining / formal plated food and drink service across various guest services. Upsell food, drink, activities, experiences, and events to increase revenue and profitability. Wine: Oversee high-standard wine service across outlets and accommodations. Coordinate wine stocks to maximise sales and maintain service and packaging standards. Lead training sessions to ensure consistent high standards of wine service. Participate in wine tasting activities and collaborate on developing wine experiences. Accept responsibility as a Competent Person in the implementation of the company's Health & Safety Policy. WSET Level 3 Certified is preferred, but not a prerequisite. ~ Minimum 2 years' experience in a professional wine-oriented business. ~ Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards. ~ Availability for weekend and evening work, as well as outdoor work as required. ~ Training: Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting First Aid at Work, Fire Safety