IT Support Apprenticeship

IT Support Apprentice Excited about IT and looking for a hands-on role where you can grow your skills in a supportive environment? Join Tove Learning Trust as an IT Support Apprentice and kickstart your career with real-world experience, learning, and professional growth. Tove Learning Trust is committed to developing resilient, innovative, and skilled individuals who make a real difference in their schools, and as an apprentice, youll be a valued member of their IT team, supporting essential services across their network of schools. At Tove Learning Trust , they believe that education transforms lives, and they work hard to create a supportive and innovative environment for both students and staff. Their commitment to excellence is supported by a dedicated team who work to ensure their IT infrastructure keeps up with the demands of their modern educational needs. As an IT Support Apprentice , youll gain valuable skills and contribute to maintaining a smooth, secure, and efficient technology experience for all. What Youll Be Doing: IT Helpdesk Management: Maintain our helpdesk by keeping tickets up-to-date, prioritizing tasks, and supporting escalations when needed. Asset Management: Support auditing, replacement, and relocation of IT equipment for efficient asset management. User Support: Assist users with wireless setup, access points, and various web-based and end-user applications. Documentation Creation: Help create, maintain, and distribute documentation for stakeholders, ensuring everyone has the information they need. Hardware Maintenance: Perform regular room checks, and maintain printers, audio-visual solutions, CCTV, and other peripherals. Software & Security: Install, update, and troubleshoot hardware/software; manage passwords, permissions, and anti-virus solutions. System Monitoring & Automation: Support monitoring and alert systems, assisting in action where necessary; use scripting to automate tasks for efficiency. Policy Support: Assist in adherence to school policies around safeguarding, GDPR, and health and safety. Desired Skills, Qualities, and Experience: Passion for IT: A genuine interest in IT and technology, eager to learn and develop skills across various IT systems. Strong Communication Skills: Able to communicate effectively with users, stakeholders, and team members. Attention to Detail: Careful and meticulous approach to asset management, troubleshooting, and documentation. Qualifications: A Grade 5/C in English and a Grade 4/C in Maths are required. Salary, Hours, and Benefits: Salary: £12,313 per annum Hours: Monday Thursday: 8am to 4pm, Friday: 8am to 3:30pm Holidays: 26 days annual leave plus bank holidays Benefits: Access to on-site Medicash and counselling services On-site gym membership for only £10/month, including access to a pool Full Christmas shutdown (some leave entitlement required) Cash reward system Why Join Tove Learning Trust? At Tove Learning Trust , theyre not only committed to educational excellence but also to fostering a work environment where staff can thrive. As an IT Support Apprentice , youll receive mentorship, structured training, and an opportunity to develop technical skills that will serve you throughout your career. With regular support and professional development opportunities, youll gain the confidence and knowledge needed to excel. Ready to Launch Your IT Career? If youre excited about IT, eager to learn, and ready to make a real difference, apply today and become part of the Tove Learning Trust team! TPBN1_UKTJ