Account Manager

Please Note: Previous Creative/Digital Agency experience is required for consideration. Terms: Contract - starting at 25 hours per week, with a view to going permanent after 6-12 months. About Blazon Agency: Founded in 2015, Blazon Agency has emerged as a global leader in product launches, ecommerce growth and crowdfunding campaigns. We are committed to innovation, working with pioneering companies to initiate some of the most influential product launches globally. Our culture is rooted in innovation, collaboration, and a fervent drive to turn visionary ideas into tangible realities. Blazon Agency is looking for a driven Account Manager to join our team and contribute to our clients' success. As an Account Manager, you'll play a key role in leading our day-to-day operations and delivering client projects with full responsibility. Your goal? Ensure that our campaigns are executed with creative excellence and delivery efficiency, strengthening our agency's reputation and building strong client relationships. Your Role as an Account Manager: Confident management of agency creative campaigns, delivering to agreed deadlines and within defined budgets Confident communicator with an ability to think on their feet and control the narrative Day-to-day point of escalation for client issue resolution and relationship/service negotiation Communicate effectively with clients, ensuring exceptional service and strategic direction Lead responsibility for project specific financial management and provision of updates to the Business Director on project burn and 3rd party costs Support reporting efforts, including scheduling and participating in weekly client calls and performance reviews Input on agency workflows and processes to improve efficiency and client satisfaction Collaborate with our creative, paid advertising, PR, and other internal and external teams Stay informed about emerging technologies and their potential applications in our operations Ability to work efficiently with AI tools to increase agency productivity Assist in managing our CRM system, ensuring client data and project details are well-organized and accurate Work with freelancers and external partners to keep projects on track and of a high quality Participate in internal team meetings, providing updates and adapting to client feedback Explore new areas for agency expansion, particularly in AI and Tech innovation Essential Competencies: Creative/Digital Agency experience required A keen eye for good design and meticulous attention to detail Interest in consumer technology, consumer products and product launches Understanding of Client Services and Project Management processes Strong communication and interpersonal skills, with the ability to build client relationships Experience in operations, process optimisation, and workflow design Ability to manage multiple projects while maintaining high organisational standards Familiarity with CRM systems and automation tools Proactive mindset, always looking for ways to improve efficiency and client satisfaction Desirable Competencies: Knowledge of the crowdfunding space and campaign process Knowledge of copywriting and user experience design Interest in future technologies, AI, fundraising, and investment Experience with project management tools and software - Asana, Miro etc... Knowledge of design and creative asset development process, briefing and QA Benefits: Flexible contract Fully remote role - but UK office hours. Flexible working hours, with potential for shortened work weeks If you're passionate about creative advertising, product launches, driving client success and are interested in the intersection of technology and ecommerce/audience growth campaigns - this role is for you! We are looking for a high energy and confident account manager with a desire to grow with us and join a team driving the agency growth. If you've read this far, and you're truly passionate about this role, send us a message with some insights as to why you'd be perfect for this role and what experience you have owning the delivery of complex projects from brief to delivery. Join Blazon Agency and be part of a team shaping the future. Industry Advertising Services Employment Type: Contract