Breakdown and Planning Administrator

MS535 - Breakdown and Planning Administrator Location: Andover, Hampshire Salary: £25,000 - £28,000 per annum Overview: First Military Recruitment are currently supporting our client in the search for a Breakdown and Planning Administrator You will be joining a well established and expanding business within the HVAC industry. Our client stock a full range of Chillers, Boilers, Heaters, Air Conditioners, Air Purifiers and Dehumidifiers. Our client manufacture their containerised Boilers and also service and maintain their hire fleet, delivering pristine hire equipment to customers across the country. Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered. Duties and Responsibilities: To action the calls in the breakdowns inbox To administer all calls into the service system To update the planner for labour resource Ensure engineers have hire vehicles when their own is in for service, meaning no down time. To assist with reporting trends for breakdowns / parts used To administer and be responsible for logging all of the breakdowns in the email box in our service system To communicate with the customers to triage the issues for portable units and try to resolve over the phone To raise a job in the service system To book the works in the resource planner Discuss the issue with the drivers and despatch them to site Liaison with depot managers if issues arise Update both the resource planner and the service system Action daily and weekly reports to the line manager to look for trends for service breakdowns, parts failures and engineer issues Skills and Qualifications: Computer literate System centric Ability to work in a fast paced environment Need to be used to handling difficult customers Previous service planning would be advantageous Engineering knowledge would be advantageous