Technical Product Support Specialist

Who we are At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable, and sustainable. Our global team creates innovative, integrated solutions making the people, facilities, and assets safe with our industry-leading security solutions. We are passionate about improving the way the world lives, works, and plays. This is an exciting opportunity to develop the next generation of AI-driven security solutions. Your role will have a large impact, as the technology you develop will be used to protect people, facilities, and assets, at scale – around the world. What you will do Technical customer support by telephone, remote connection and on-site, if necessary, about CEM AC2000 Systems range of Access control products and integrations. Logging and keeping detailed records of support cases Prioritizing and managing open cases Talking clients through a series of actions to help set up systems or resolve issues Troubleshooting system and diagnosing and solving CEM hardware or software faults Installing and configuring CEM AC2000 software applications & hardware Writing technical Troubleshooting guides, user guides & product release notes Delivering technical product training on hardware or software applications What we look for Essential Degree in Computer Science or related subject or relevant industrial work experience. Excellent technical problem solving and troubleshooting skills, the ability to make sound technical judgments based on knowledge and experience Understanding of Linux including shell scripts Understanding of SQL Experience with Networking and troubleshooting servers/client machines Experience of Virtual Platforms including Guest OS Installation  Experience installing and supporting Windows applications  Self-motivated to manage your own time independently and must be able to work as part of a team. Willingness to travel Desirable Experience in a customer-facing technical support environment Experience in supporting custom software applications Experience working within the Electronic Security industry - understanding of Access control, CCTV, DVR, Intercoms & Intruder systems Proficiency in any other European language #LI-Hybrid #GOSIA