Client Manager Accountancy

CLIENT MANAGER (Accountancy) MACCLESFIELD (free onsite parking) £45, 000PA Our client is seeking a highly organised and proactive Client Manager to lead a small but growing team. You will be responsible for the day to day running of the operations ensuring the team delivers exceptional service to clients. Operational Management: * Oversee the daily operations of the office, including staff scheduling, workflow management, and ensuring adherence to company policies and procedures. * Monitor and manage workloads to ensure timely completion of tasks and maintain high-quality service delivery. * Implement and maintain efficient office processes, ensuring continuous improvement. Team Leadership: * Lead, mentor, and develop a small team fostering a positive and collaborative working environment. * Conduct regular performance reviews and provide feedback to team members, identifying opportunities for training and development. * Coordinate team meetings, ensuring clear communication of company objectives, updates, and performance expectations. Client Relationship Management: * Act as the primary point of contact for key clients, ensuring their needs are met and addressing any issues or concerns. * Develop and maintain strong client relationships, ensuring high levels of client satisfaction and retention. * Oversee the onboarding process for new clients, ensuring smooth transitions and clear communication of services. Financial Management: * Assist in budgeting and financial planning for the office, including monitoring expenses and managing resources effectively. * Ensure accurate billing and invoicing processes are followed * Monitor financial performance, identifying areas for cost savings and efficiency improvements. Compliance and Quality Assurance: * Ensure the office complies with all relevant regulations, including data protection and industry standards. * Oversee quality assurance processes, ensuring all work meets the required standards and is delivered on time. * Maintain up-to-date knowledge of industry trends, regulations, and best practices, ensuring the office remains compliant and competitive. Technology and Systems Management: * Oversee the implementation and maintenance of office technology systems, ensuring they meet the needs of the business. * Identify opportunities to enhance productivity through the adoption of new software. * Ensure staff are adequately trained on the use of office systems and software. Qualifications and Experience: * Proven experience in a managerial role within an accounting environment. * Strong leadership skills with the ability to motivate and develop a team * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff. * Knowledge of relevant industry regulations and best practices. * Candidates must live within a sensible commuting distance of High Wycombe and be eligible to work in the UK - this is essential