Relationship Support Manager

Do you enjoy and understand what it takes to deliver high-quality service to High-Net-Worth clients, such as yacht owners and captains within the superyacht industry? Are you keen to join a high-end but non-corporate company that cares deeply about their staff and how they do business? One that has an open and collaborative culture where continuous improvement is encouraged? Maybe your circumstances prevent you from working 9-5 or you enjoy working alternative hours, so a position that offers a mix of days and evenings would be more suitable for you? (See ‘working hours’ below) Leo Recruitment is seeking a Relationship Support Manager on behalf of a FinTech start-up organisation who found a gap in the market to deliver a unique payment system designed specifically for the yachting industry. The company has already been established for around three years and during this time, they have carefully and methodically built a flawless system from the ground up based solely on direct feedback from potential clients in the industry to ensure it is efficient, effective, sought-after, market-leading, and the best that it can be! Salary & Benefits: Competitive salary between £25,000 - £30,000 per annum depending on experience A non-sales, performance-based OTE up to circa. £36,000 per annum Fully remote work arrangement from anywhere in the UK Two-way flexibility, allowing you to prioritise family, friends, hobbies, and other commitments Future career prospects within a growing start-up 28 days holiday plus bank holidays Private healthcare (Vitality) Life insurance Pension scheme The opportunity for occasional travel (international yacht shows and team-building events) Casual dress code An enjoyable, positive, entrepreneurial working environment and a great team spirit! The Role: Relationship Support Manager As a Relationship Support Manager, you will work autonomously in an environment where initiative and exceptional verbal and written communication is imperative. Your role will involve providing advice and guidance on financial transactions, troubleshooting and resolving financial enquiries and issues, and ensuring clients receive high-end, best-in-class service. You will provide a high level of professionalism to clients, navigating issues, queries, and numbers. You will support the company’s “all hands on deck” ethos with some flexibility to ensure clients’ needs are always met. To Be Successful: You will have a strong background in a customer success, account management or client relationship role where you’re competent in managing a portfolio of HNW clients Strong verbal and written communication skills with a high level of professionalism and confidence whilst dealing with HNW clients is a must (similar to what would be expected in a private banking environment) You should have an understanding of the financial services, payments or banking sector with knowledge of banking terminology and processes (such as IBANS, AML, KYC, payments, VAT, and banking jurisdictions) Your numerical and analytical skills should be excellent You will need to have a genuine interest in the superyacht industry – any experience or knowledge of this sector would be a great advantage Location: Fully remote from anywhere in the UK. Working Hours: Wed 08:00 - 16:00 (8 hrs) ; Thu 16:00 - 00:00 (8 hrs) ; Fri 12:00 - 00:00 (12 hrs) ; Sun 12:00 - 00:00 (12 hrs) (Some flexibility will be required to ensure all hours are covered during other team members’ holidays.) This Role Would Be Suitable For: A Relationship Support Manager, Customer Success Manager, Customer Service Manager, Customer Support Manager, Client Relationship Manager, Account Manager, or similar, who has a passion for client relationships and would thrive in an exciting start-up environment. Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.