Senior Technical Instructor

Senior Technical Trainer / Customer Success Manager – Remote #TeamCandour are on the hunt for an experienced & accomplished Senior Technical Trainer / Customer Success Manager to ensure the ongoing successful use of the Microsoft suite of products – 365 / Modern Workplace / CoPilot – on behalf of their expanding client base. The organisation are a Microsoft Gold Partner holding multiple industry awards for the development of their team and boast an unrivalled company ethos & culture. The successful candidate will be responsible for delivering and supporting the alignment of Modern Workplace and Cloud and AI Solutions strategy to customers and Microsoft priorities across all sales Divisions. You will also be required to deliver Microsoft product training to meet audience requirements and be confident presenting the Modern Workplace technology vision for strategic partners and the end customer. Key responsibilities: Deliver remote & face to face customer meetings, delivering training on Microsoft Technologies & Services including AI based technologies Work with the Modern Workplace team to scope, qualify and nurture the opportunities alongside account managers and strategic partners. Support the implementation of the Modern Workplace and Cloud and AI strategy for success in FY25 and beyond. Work collaboratively with all the Divisional Sales Leaders to share our Training/ Change Management strategy, GTM (go to market) and take feedback. Work with new and existing accounts to generate new opportunities. Work with Sales divisions to ensure the sales pipeline for the Cloud and AI Solutions, Modern Workplace projects are accurately reflected in D365. Drive the Sales & Marketing function by delivering remote & in-person events, delivering topical industry and technical focussed webinars and participating in marketing events with named vendors. Support objectives as defined in the company’s information security policy Perform your tasks in support of data and information security Curious? A full job description is available to candidates meeting the above criteria, drop us a line anytime and we can arrange an informal chat to go through the details.