1st / 2nd Line - IT Support Engineer

1st / 2nd Line - IT Support Engineer. £36k + Benefits Package. Central London - Onsite - Monday to Friday - 9.00m to 5.30pm. Permanent. T6/MN/18765. Must be Eligible to work in the UK. Role: 1st/2nd Line Support - maintenance of IT systems, network & communications infrastructure on a day-to-day basis. Support VIP & End Users - approximately 50 users at Head Office. Deploying & managing end-user hardware: provisioning, updates, security, connectivity, and configuration - mainly Windows 10/11 / MacOS / iOS - must have MacOS experience. Support AV Systems - Meeting Rooms - Touch Screen TVs, Projectors, Audio/Visual Devices, Printers, Photocopiers. Support Infrastructure Network switches, domain controller & firewalls - can escalate Tickets to an external MSP. MS365 instance, MS Teams & SharePoint - Administration. Providing end-user support & training regarding - IT software, systems & processes to users in person & remotely. Participate to the IT budgeting process & IT Strategy. Managing Licences & Support contracts on hardware & software. Technical Skills - Experience Required: 1st / 2nd Line IT Support Engineer - system administrator - demonstrable experience. Support VIP & End Users - approximately 50 Users at Head Office. Office 365, Windows 10/11 - support experience. MacOS & iOS devices - support experience. JAMF Pro & Intune experience. Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets. Hardware & Software support - installation, configuration & deployment. Windows Server - knowledge of AD, DNS, DHCP & VMware etc. Networking - knowledge of Switches & Routes, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL & IPSec. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. VOIP Comms & other Telephony support. Excellent communication skills. Good organizational skills, combined with a proactive approach. Working Hours: Onsite Role - 9:00am - 5:30pm - with some flexibility to work from home occasionally. Benefits Package: 25 days holiday + 8 Bank Holidays Pension / Training & Career progression opportunities / Yearly Salary Review. Keywords: 2nd Line IT Support Engineer,  VIP Support, 2nd Line IT Support Engineer, JAMP Pro, JAMF, MacOS, iOS, IOS, IT Support, 1st Line IT Engineer, 2nd Line IT Support, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Audio & Visual devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, Central London, London, Permanent, T6/MN/18765