Sales Manager

Job Title: Sales Manager - Luxury Travel Salary: £42,500 + Commission.Location: Cheltenham, Hybrid. (3 days in office and 2 WFH.)Direct Reports: 7 Consultants. JGA are partnering with a industry leading luxury travel business seeking a Sales Manager to manage a high performing, experienced sales team. If you have experience with people leadership int he travel sector then please do get in touch! Key Responsibilities:Team Leadership and Motivation:Cultivate a collaborative and competitive environment that fosters high performance.Recognize and reward top performers to inspire overall team excellence.Implement innovative incentives and team-building activities to maintain high motivation levels.Set ambitious yet achievable targets aligned with business goals.Tailored Coaching and Development:Use situational leadership to customize your approach to each team member's needs.Conduct regular call listening and structured one-on-ones to enhance team performance.Foster a culture of continuous learning and development within the team.Resource and Capacity Management:Proactively manage team resources, considering factors like holidays and training to ensure sufficient staffing.Continuously assess team capacity to distribute inquiries effectively, avoiding overload.Client Experience and Operational Excellence:Embed a culture where exceeding client expectations and going the extra mile is standard.Collaborate with sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.Handle operational and emergency situations, including out-of-hours work if necessary.Cross-Departmental Collaboration:Engage proactively with other managers to promote knowledge sharing and best practices.Work closely with Regional Product Managers/Executives on commercial and marketing initiatives, ensuring alignment with team goals.Experience & Qualifications:Demonstrated history of exceeding sales targets and delivering outstanding customer service.Experience in sales team leadership or management is highly desirable.Passion for the travel industry and a strong understanding of the area of specialization.Confident communicator who excels under pressure and maintains composure in challenging situations.Positive, energetic, and outgoing personality with the ability to lead and inspire others.Proven track record in travel sales with a solid understanding of commercial aspects.Strong alignment with the company's strategy and motivation to achieve results through the team.Excellent customer service skills, with a commitment to exceeding client expectations.“Please note - due to high application volumes, only shortlisted candidates will be contacted within 2 weeks. If you don't hear from us, your application was unsuccessful this time. We thank you for your interest and encourage you to apply for future opportunities.”Sounds like you? Contact Sam at JGA [email protected] Recruitment Group Ltd ("We") are committed to equality of opportunity for all applications regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. We are also committed to protecting and respecting your privacy. We are a specialist payroll, HR & Marketing recruitment agency and recruitment business as defined in the Employment Agencies and Employment Businesses Regulations 2003 (our business). These statements together with our privacy notices set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.