Information Technology Field Engineer

IT Field Engineer Location: Covering 6 Client Sites across Central London Paid travel from your front door Salary - competitive based on experience Reporting directly to the Head of Managed Services you will provide cover to permanent team members to deliver Sharp IT Services to a specified client. You will manage the resolution and communication with the client in a manner that delivers an excellent service resulting client retention and growth. This role offers a hybrid working policy. Objectives for Role Own, Update and Progress tickets so the client is confident their issue will be investigated and actioned. Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT. Take an active role in personal and team development to increase technical proficiency and increase productivity. Organise and prioritise daily tasks to provide a service in line with Client expectations. Be professional, positive, and friendly when communication to all colleagues and clients to aid in effective exchange of information. Utilise advanced technical knowledge and experience to progress tickets to provide excellent client services. Be an ambassador of Complete IT at all times to improve and maintain the reputation of Sharp IT. Person Specification Friendly, personable and professional. Driven to develop your IT skills Client service focused. Excellent written and verbal communication skills Technical knowledge and experience of IT and IT Support with a minimum of 18 months experience. • Intermediate knowledge of Microsoft Server and Desktop Operating Systems. Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure) Intermediate knowledge of Virtualisation, Networking, Firewalls and Cyber Security. Basic backup and Anti-Virus Knowledge.