Claims Handler Team Leader

The Client We are working with a prominent law firm that specialises in providing claims handling services on behalf of major professional indemnity insurers. The firm’s dedicated Claims Handling Team manages a variety of claims against professionals, offering a comprehensive service from initial notification through to resolution. This department plays an important role in supporting the firm's wider insurance practice. As a Claims Handler, you will take responsibility for managing a portfolio of professional indemnity claims, working collaboratively with colleagues to deliver efficient, technical claims management. You will review claims, assist insured professionals, and negotiate settlements within agreed authority limits. This is a hybrid position based in the South West of England, with occasional travel required. Oversee a caseload of claims, ensuring thorough investigation and timely resolution. Work directly with insured professionals to handle complaints and claims, providing guidance and support. Ensure compliance with insurer and internal performance standards. Identify and escalate risk trends to senior management. Play a role in contributing to overall client satisfaction through proactive claims management. Strong background in claims handling with experience in professional indemnity claims. A proactive, commercially minded approach to claims management. co.uk or apply directly via our website.