Operations Administrator

About the Company: Lean Made Simple is a company that values organization and proactivity. We strive to provide excellent administrative support, welcome tour attendees, and organize meetings efficiently. About the Role: The Operations Administrator plays a key role in providing general administrative support, welcoming tour attendees, and coordinating meetings. Responsibilities: Welcoming Tour Attendees: Greet and welcome visitors, clients, and tour attendees in a professional and friendly manner. Ensure all tour participants are registered and provide them with relevant information. Facilitate smooth check-ins for tour attendees, providing badges or materials where required. Serve as the point of contact for any attendee inquiries or concerns during tours. Assist in preparing materials, itineraries, and information packs for tours. Meeting Coordination and Setup: Prepare and distribute meeting agendas and relevant documents in advance. Book meeting rooms, set up equipment (AV, projectors, etc.), and ensure room readiness. Arrange refreshments and catering where necessary. Ensure post-meeting follow-up, including distribution of minutes, action points, and tracking follow-up tasks. General Administrative Support: Handle phone calls, emails, and correspondence, ensuring timely responses. Maintain and update records, spreadsheets, and databases. Perform clerical duties such as filing, scanning, photocopying, and data entry. Communication and Customer Service: Liaise with internal and external stakeholders to ensure effective communication. Provide excellent customer service to clients, partners, and visitors. Proactively handle any issues or queries that arise and escalate to senior management when necessary. Other Duties: Support the team with ad-hoc administrative tasks as required. Ensure compliance with company policies, including data protection and health and safety standards. Assist with special projects or initiatives as required by management. Qualifications: Education: Minimum of GCSEs (or equivalent). Additional qualifications in business administration or customer service are advantageous. Required Skills: Excellent communication and interpersonal skills. Strong organisational skills and attention to detail. Ability to manage time effectively and prioritize tasks. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and virtual meeting software (Zoom, Microsoft Teams). Ability to work independently and as part of a team. Strong problem-solving skills and ability to stay calm under pressure. Preferred Skills: Experience in event planning, meeting coordination, or customer-facing roles. Pay range and compensation package: Competitive salary Equal Opportunity Statement: We are committed to diversity and inclusivity in our workplace.