Service Desk Coordinator

Service desk Coordinator - FM Service Provider - Central London - Up to £34,000 per annum    Are you looking for a new challenge in Central London? Do you have experience scheduling operatives diaries within FM?   CBW is currently recruiting for a Service desk Coordinator. The Service Desk Coordinator will have responsibility for the overall process to ensure that all aspects of production are operating as effectively as possible.    Details/Hours of work Monday to Friday 08:30am to 17:00pm  Permanent position  Office based in Central London  Up to £34,000 per annum Key duties & Responsibilities Service Desk Coordinator (Water) will be reporting into the Head of Water Treatment Responsible for planning and scheduling engineers’ workload/diaries by allocating jobs and re-arranging engineers jobs on a reactive basis You will also be responsible for liaising with our customers via email and phone, ensuring our high level of professionalism is consistently maintained Be responsible for maintaining a portfolio of clients Organising works in line with client’s defect trackers & KPI’s Data logging and reviewing of our CAFM system Uphold high levels of communication with the client, responding to queries and requests in a timely manner. Aid in the management of permits, RAMS and health and safety documents as per work requirements Ensure all service records are recorded accurately, with all relevant information detailed, within the agreed timelines. Overall, to undertake all reasonable requests in line with this role and the wider business requirements. Other general Administration tasks Requirements  CAFM proficient  Experience within FM  General Administration IT proficient Send your CV to Abbie at CBW Staffing Solutions for more information