IT 2nd Line Support - 6m FTC

IT 2nd Line support - London City - Global Law firm. 6 month - FTC Salary 43-45k + Bens Hybrid , 3 days office 2 days Home. Applicants must have worked within a law firm or Legal MSP as legal applications experience is required. Technical skills required for this 2nd line Escalation role include * Excellent troubleshooting skills, with demonstrable knowledge of desktop hardware, and laptops * A minimum of 2 years IT support experience within a law firm * Experience of core Microsoft Office products – Word, Excel, PowerPoint and Outlook * A thorough understanding of legal software and technologies * Audio/Video conference knowledge desirable * Experience with ServiceNow desirable * ITIL Foundation qualification desirable, or equivalent experience