D365 CE Technical Architect

Job Title : D365 CE Technical Architect Location : UK (Flexible/Remote options available) Salary : Up to £105,000 (DOE) per annum Overview : A leading Microsoft Partner is seeking an experienced D365 CE Technical Architect to join their team. This role is perfect for professionals with a strong technical background in Dynamics 365 Customer Engagement (CE) and experience in call centre technologies. The successful candidate will play a key role in designing, implementing, and overseeing complex D365 CE solutions, while collaborating closely with clients to understand and address their business needs. Key Responsibilities : Lead the design and architecture of D365 CE solutions, focusing on technical implementations. Work with clients to gather requirements and translate them into functional and technical designs. Provide expert-level consultation on call centre technologies, with a focus on IVR solutions and telephony integration. Collaborate with development teams to ensure that the solutions are technically sound and meet the client’s needs. Participate in client-facing discussions and technical workshops to articulate solutions and advise on best practices. Oversee the integration of various third-party tools and applications into the D365 CE environment. Ensure quality assurance and continuous improvement of D365 CE deployments. Experience and Skills Required : Proven experience as a D365 CE Technical Architect . Strong understanding of Dynamics 365 Customer Engagement and its modules. Knowledge and experience in call centre technologies , particularly IVR solutions . Experience in designing and implementing integrations with third-party systems. Excellent communication skills with the ability to work closely with clients, understanding their technical and business needs. Strong problem-solving skills with attention to detail and quality. Preferred Qualifications : Relevant Microsoft certifications in D365 CE. Experience working within a Microsoft Partner environment. Why Apply? This is an exciting opportunity to work on high-profile D365 CE projects within a leading Microsoft Partner, where you will be challenged and supported in your professional growth. With a competitive salary of up to £105,000 and the flexibility of remote working, this is a chance to make a significant impact in a dynamic team. If you are a talented D365 CE Technical Architect with a passion for technology and client engagement, we would love to hear from you- [email protected]