Technical Leader - Player Success

What are we building? While Hard Rock has been a mainstay for 50 years, Hard Rock Digital is a true start up that’s rapidly expanding our footprint across the US and international gaming markets. Our product and engineering team is based in Austin, where we are a close-knit team of product managers, designers and developers building a better customer experience in the fast-growing online sports betting and iGaming space. While online gaming is a new industry in the US, the legacy technology powering the industry is not cutting edge. We’re here to change that. We’re a passionate group of sports and casino fans who are building the future of online gaming with customer-focused products and cutting-edge technology. What’s the position? As a Technical Leader for Player Success, you will bridge product vision and technical execution. You will work closely with product teams, designers, and cross-functional groups to align technical solutions with business goals, engineering best practices, and compliance requirements. Your role includes overseeing technical aspects of the product, ensuring code quality, delivery, and compliance, while driving innovation and maintaining a deep understanding of our technology stack. Key Responsibilities: Product Understanding: Collaborate with Product Owners, Designers, and stakeholders to understand and translate product vision into technical specifications. Maintain a deep understanding of the technology stack and infrastructure. Work with vendors and third-party providers for smooth service development. Collaboration and Management: Lead a cross-functional technical team, providing clear direction and priorities. Ensure integration and interoperability between various product components. Establish and monitor KPIs and metrics for team performance. Provide performance feedback and coaching to team members. Address obstacles hindering team performance. Regulatory and Compliance: Ensure technical solutions meet legal and regulatory requirements. Stay updated on relevant regulations and compliance standards. Technical Guidance: Guide the team in making informed decisions and addressing technical challenges. Ensure technical integrity and alignment with business goals. Continuous Improvement: Drive continuous improvement initiatives and adopt best practices. Monitor industry trends and technological advancements for enhancement opportunities. Job Requirements Proven experience as a technical lead or similar role. Strong understanding of Agile, Lean methodologies, and product lifecycle management. Excellent communication, leadership, and team management skills. Analytical mindset with data-driven decision-making ability. Ability to work effectively in a fast-paced environment. Platform Skills Required: Proficiency in building platform features focused on Omni-channel engagement, CRM integration, and Martech solutions. Experience with customer lifecycle management, geo-location technologies, and personalized marketing automation. Strong analytical skills for optimizing customer journeys, engagement strategies, geo-targeted marketing, and data-driven decisions. Experience collaborating with marketing, sales, and customer support teams to deliver seamless cross-channel and geo-location-based experiences. Expertise in leading cross-functional teams, driving collaboration between technical, marketing, and customer experience departments. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)