General Information
Job Title: Head of Services
Salary: Available on request
Working Hours: Full time 37.5 hours a week
Number of days per week: 5
Main Base: Hemel Hempstead
Employer: Soar Beyond
Reporting to: Chief Operating Officer
Purpose: The Head of Services is an instrumental role to drive the effective delivery, growth and strategic development of Soar Beyond’s pioneering clinically and technologically driven programmes to a cross-section of clientele including NHS, Local Health Authorities and Pharmaceutical Industry.
This role has been introduced to alleviate the current directors from the day-to-day operational management so they can lead, innovate and grow the business in their strategic board-level roles. You will work closely to support and be in a position to influence Board members to ensure you can deliver operational excellence across the business service lines. Importantly, you will also be client-facing and leading our transformation and change programmes in your own key accounts keeping you aligned and connected to client and market needs.
Accountable to the Chief Operating Officer, you will have a passion for transforming healthcare delivery, a desire to grow and help others to develop to their full potential and be ready to thrive in a fast-paced organisation at the cutting-edge of innovation.
This role will be ideally suited to a senior pharmacist or healthcare leader who has held a leadership post for more than 5 years and has been involved in complex clinical service delivery.
Main Responsibilities and Accountabilities:
The Head of Services will be accountable for ensuring we have a high-performing team delivering operational excellence to meet our commercial goals.
In doing so, you will lead programmes and accounts of your own across our service range and be responsible for growing, shaping and synthesising these services.
You will oversee a team which currently comprises circa 20 people (& growing) including senior Principal Consultant Pharmacists leading our programmes and a delivery team of senior project managers, clinical pharmacist writers and trainers and an administrative, project and digital support team.
Execution and delivery of projects may include the following:
- i2i e-learning programmes- digital programmes and events targeted for our membership of 4,000+GP Clinical Pharmacists
- Service and clinical pathway transformation programmes underpinned by our structured 4D methodology
- Digital programme deployment of our SMART workforce transformation programmes to the NHS and Pharma
- Market Access consultancy services to the Pharmaceutical Industry and to the NHS
- Pharmaceutical Needs Assessments- commissioned by local authorities to ensure pharmacy provision meets local population-health needs.
Accountabilities:
- Leading, managing and motivating the team to deliver operational excellence across the division
- Shaping and delivering KPIs for external delivery and internal business priorities
- Streamlining the effectiveness of processes, systems and teams to improve service delivery; to high standard, to time and to budget
- Managing the profit and losses for the service lines
- Overall programme management and account management to a cross-section of NHS, local authorities and Industry stakeholders
- Developing and presenting business cases to the Board to future-proof and meet our business ambitions
- Understand and implement performance management strategies
- Ensuring products and services are relevant to the needs of the market based on customer feedback, policy direction and market trends
- Developing goals and initiatives to drive behaviours that align to company values
- Hands on delivery may include:
o Facilitating and leading NHS/Industry training/advisory sessions
o Running change management sessions following 4D methodologies
o Overall programme accountability
o Providing input to direct teams for the creation and delivery of materials for sales, marketing, proposals, and pitches etc
- Presenting and attending at national conferences and exhibitions as an ambassador for Soar Beyond
Person Specification
Essential:
- Minimum 10 years working experience of which 5 years are at a senior leadership / director level
- Pharmacy or medicines related experience
- Excellent interpersonal skills – able to influence to meet desired outcomes
- Healthcare sector experience of service development, management and mobilisation / change management at programme level
- NHS system-level understanding of interface working - including commissioning or working in primary/ secondary care
- Delivering KPIs and metrics and reporting these at senior/ board-level
- Commercial experience of working in or with the private sector/ pharmaceutical industry
- Experience of leading and managing cross-functional teams
- Experience of writing business cases, clinical reports, bids and proposals
- Full driving licence with flexibility and willingness to travel when required
Desirable
- Master’s degree in pharmacy (MPharm) or equivalent
- Registration with the GPhC
Essential Values:
- Be aligned to Soar Beyond’s values and our purpose
- Be committed to keeping up to date with developments in the market place and the relevance to our products and services
- Have a flexible working attitude, the ability to work under pressure and achieve tight deadlines
Behavioural Competencies and Skills
Summary of Skills
- Director level experience of managing and developing teams at programme level
- Experience of working in primary care either directly or in commissioning services
- Experience of writing business cases, clinical reports and proposals
- Have a sound understanding of the NHS agenda in delivering high quality, safe and effective care
- Be able to organise workload and work autonomously and within a team
- Track record of identifying and mitigating risk for smooth service delivery
Collaborative Working Relationships
- Recognises the roles of other colleagues within the organisation and their role to patient care/project delivery
- Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, other professionals, other NHS / private organisations)
- Demonstrates ability to work as a member of a team
- Able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
- Actively work towards developing and maintaining effective working relationships both within and outside the business
Leadership
- Demonstrates understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace
- Demonstrates understanding of, and contributes to, the workplace vision and translates to actions required to deliver
- Demonstrates ability to improve quality and profitability of products and services
- Reviews last year’s progress and develops clear plans to achieve results within priorities set by others
- Demonstrates ability to motivate self and others to achieve goals
Management
- Demonstrates understanding of the implications of national and local priorities for the team and / or service
- Demonstrates understanding of the process for effective resource utilisation
- Demonstrates understanding of, and conforms to, relevant standards of practice
- Demonstrates ability to identify and resolve risk management issues according to policy / protocol
- Follows professional and organisational policies / procedures relating to performance management
- Demonstrates ability to extend boundaries of service delivery within the team
Education, Training and Development
- Understands and demonstrates the characteristics of a role model to members in the team and / or service
- Demonstrates understanding and use of the mentorship process
- Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from a more experienced colleague
- Demonstrates self-development through continuous professional development activity
- Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice
Research and Evaluation
- Demonstrates ability to critically evaluate and review literature
- Demonstrates ability to identify where there is a gap in the evidence base to support practice
- Demonstrates ability to generate evidence suitable for presentation at local level
- Demonstrates ability to apply the research evidence base into working practice
- Demonstrates understanding of the principles of research governance
- Demonstrates ability to present data effectively in written and verbal form
This job description is intended as a guide to the scope and responsibilities of the post and is not exhaustive. The description will be open to regular review and may be amended to take into account new developments within the organisation.
- Pharmaceutical Manufacturing
Full-time