Customer Support Associate - Italian Speaking

An FX/CFD Trading client of ours based in London are looking to recruit a 'Customer Support Associate - Italian Speaking' role.

The role offers a basic salary of up to £35k, plus bonus/benefits.

London central, office based (nearest station Liverpool St.) 1 day per week working from home.

This is a permanent role.

You must have previous experience in a customer support role with fluent level Italian literacy to be considered. Ideal candidates will have worked within the Financial Services industry in a similar role.

Responsibilities

• Deal with day-to-day customer queries.
• Respond to incoming emails, chat, phone calls in a prompt and professional manner.
• Supporting clients with technical and troubleshooting issues, via remote support and one-to-one sessions
• Assisting with the opening of client accounts, amending and maintaining client records so the company’s records are accurate.
• Dealing with complaints of a varying nature promptly and effectively
• Help and support customers in understanding terms, conditions, and procedures
• Liaising with all departments to resolve issues, coordinating communication internally and externally
• Impeccable telephone etiquette is a must

Requirements:

• Previous experience in a customer related/support function
• Knowledge and experience of financial markets is a plus
• Computer literate in Microsoft Office packages, particularly Excel
• Experience using MT4/MT5 platforms is a plus
• Excellent English and Italian, both written and spoken.