Location: West London
Type: Full-time
Salary: 65,000 + discretionary bonus and other benefits.
We are a leading property management company overseeing a dynamic mixed-use asset in the heart of London. Our portfolio includes a vibrant blend of commercial, retail, and residential spaces, providing a unique environment for our tenants and visitors. We are committed to delivering exceptional service and creating thriving communities.
We are seeking a proactive and experienced Operations Manager to oversee the day-to-day operations of our mixed-use asset. The ideal candidate will have a strong background in soft services, exceptional communication skills, and a proven ability to manage demanding tenants while ensuring the highest standards of service delivery.
Key Responsibilities:
- Tenant Management: Build and maintain strong relationships with tenants, addressing their needs and concerns promptly and professionally.
- Operations Oversight: Oversee the operational aspects of the property, ensuring smooth functioning of all soft services including cleaning, maintenance, security, and landscaping.
- Budget Management: Assist in developing and managing the operational budget, identifying cost-saving opportunities without compromising service quality.
- Health & Safety Compliance: Ensure compliance with all health and safety regulations, conducting regular audits and implementing necessary improvements.
Requirements:
- Proven experience in operations management, preferably within a mixed-use commercial, retail, or high-value residential environment.
- Candidate must be a natural problem solver and be able to think on their feet
- Strong background in soft services management.
- Excellent interpersonal and communication skills with a customer-focused mindset.
- Ability to handle challenging situations with diplomacy and professionalism.
- Strong organizational and multitasking abilities.
- Knowledge of health and safety regulations and best practices.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and diverse environment.
- Professional development and growth opportunities.
- A supportive and collaborative team culture.
- Internal opportunities on other portfolios in the future
If you are a driven and detail-oriented operations professional looking to make a significant impact in a vibrant mixed-use setting, we want to hear from you!
Hours are Mon-Fri 9-5.30 with 1 in 10 Duty management weekends where you will get time back in lieu.