Customer Service Advisor

Are you looking for a role to be responsible to achieve daily individual sales and targets and
pro-actively maintain and develop the depot sales? If so, then this role is for you!

Key Responsibilities

• Answer all incoming both internal and external telephone calls and take ownership of those calls
• To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff
• Deal with online enquires and orders
• To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence
• To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods
• To nurture customer business covering all product ranges to achieve individual and depot profit
• To be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company
• Strictly adhere to company credit control procedures
• Complete all required administration accurately, effectively and on time
• Order and store parts and monitor stock levels
• Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements
• Keep price lists up to date
• Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct
• Operate a fork lift truck in a safe and responsible manner
• Be prepared to train as a First Aider
• Present a professional image at all times
• Carry out all work practices in line with the Company Health and Safety Policy

Key Skills

• Technical competencies of a Parts person
• Ability to work in a pressurised environment with multiple demands
• Qualified to drive a forklift truck
• Good interpersonal skills
• Efficient Administrator
• Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel
• Honest
• Self-motivated
• Team worker
• Customer focussed
• Must be able to drive

Benefits

• 22 Days Holiday
• Scottish Widows Pension
• Death in Service
• Westfield Cash Back Health Plan
• Uniform
• Free legal advice to set up a Will and renew or purchase a Mortgage

If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.