Implementation Consultant

Our client is a multi-award-winning software company in Manchester. Specialising in analytics software within the PropTech industry, this UK-based SaaS provider has consistently ranked among the top 50 fastest-growing tech companies in the North. Having doubled their customer base in just 2 years, and boasting a customer retention rate of 98%, they are going through an exciting period of growth and are looking for an Implementation Consultant to join their professional services team.ResponsibilitiesProvide technical consulting and product expertise to clients, ensuring comprehensive solutions are delivered.Define the solution's scope, identifying and scheduling the necessary resources for successful implementation.Equip sales, account management, and support teams with the tools needed to effectively sell and support the company's products.Create and manage documentation for clients.Lead implementation pilots and guide customers in visualising the final solution.Collaborate with clients during implementation to identify and manage any required data cleansing before full launch.Present a detailed project review to internal stakeholders prior to customer launch.Provide project reporting to the PMO.RequirementsBackground in Software Implementation working for a SaaS providerAbility to understand business and customer needs and implement technology solutions to meet client requirements.Strong problem-solving skills with a satisfaction in developing logical solutionsProficient in SQLDetails£35,000 £40,000 DOEBased in ManchesterHybrid with circa 1 day in the office per weekPrivate healthcare