Network Support Engineer

Network Support Engineer City of London (St. Paul’s/Blackfriars) £55,000 - £65,000 Hybrid (2 days remote, 3 days in the office/at client sites) Permanent, full time We (Sensical) are a boutique MSP looking for a Network Support Engineer to act as 3rd line escalation point, and to perform systems maintenance for all our clients. The ideal candidate would have previous experience working in an MSP, a CCNP-level technical skillset, a proactive attitude in customer service; a genuine interest in quickly upskilling is essential.  Technical Experience  Previous corporate-level 3rd line networking support experience Excellent customer service including key stakeholder interactions Experience of creating quality support documentation  Expert Knowledge and understanding of support best practices and procedures Previous MSP experience Desirable Qualifications and Technical Skills CCNP highly desirable FortiGate NSE4+ desirable Intermediate understanding of: Networking IPv4 / DHCP / DNS / Switches  Enterprise Firewall technologies  Enterprise WAN technologies  Enterprise Network Management and Monitoring of packet capture technologies and tools  Personal Competencies Excellent verbal and written communication skills  Ability to learn new systems and technologies  Ability to take in and retain information A methodical and analytical approach to problem-solving  Highly organised  Resourceful Good Attention to detail Dynamic self-sufficient individual who works well in team environment and on their own Calm and approachable attitude with ability to take ownership of issues and see them through Ability to understand and respond to changing business priorities The Role The successful candidate will perform systems maintenance for all our clients, gaining exposure to a wide range of system and technologies. This role also includes acting as an escalation point for the Service Desk for 3rd Line Support tickets, as well as supporting with dedicated internal or client projects. Engineers are part of an out-of-hours on-call rota to assist with escalations, generally one week per month. This is an excellent opportunity to join a nimble and agile company, gain exposure to a wide range of technologies and eventually progress into consultancy.   Systems Management  Identification of improvements to networking systems and infrastructure  Hardware and firmware upgrades to networking infrastructure  Monitoring of production networks and infrastructure RFCs writing and implementation Documentation maintenance and creation  3rd Line Support  Troubleshooting of networking incidents and escalations Monitoring and fixing networking alerts  Root cause analysis and of network trends reporting Major incident resolution  Service requests, BAU firewall and network switch configuration  Project Work Datacentre and client site deployments  Submitting and executing change requests About the Company Sensical is an award-winning small, busy, and growing IT MSP and consultancy based in the City of London. Our customers are SMEs within financial, utilities, and real estate services who value expert advice, system reliability and high-quality support that is a cut above the average.  We are a friendly close-knit and supportive team of experts with a can-do attitude and a passion for what we do. Our technical team includes a team of capable Service Desk Analysts, a team of Engineers focussing on Infrastructure, Networking and Security, as well as an internal team of senior Consultants.   We are an equal opportunity employer: we celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.  Benefits Annual bonus based on individual and company performance Pension scheme (up to 4% match) Additional day off on your birthday  Training and relevant ongoing certification AXA Private Health Insurance including Dental, Optical, and Mental Health Discount Scheme with Perkbox  Enhanced Sick Pay  Employee Assistance Program with Health Assured Season Ticket Loan Cycle to Work Scheme Regular Staff Events Office Refreshments  Click apply and upload your CV and answer 5 quick questions. We look forward to hearing from you