Telesales Manager

Job Title: Telesales Manager Location: Manchester City Centre Salary: £40,000 - £45,000 (DOE) Hours: 37.5 hours per week (hours between 08:00am and 18:00pm) Do you have experience of managing a team of individuals within a telesales environment? Are you looking for a role within a business that will provide you with a platform to build a successful career? The Recruitment Co. are currently supporting one of our key clients and this could be the perfect opportunity for you. Job Responsibilities: Achieving a team target that's aligned to budget Ensuring that each Telesales Executive achieve targets Outbound sales process set with minimal KPI's Converting inbound sales leads into profitable new business Driving daily performance against set target Assist with migration from ATOS to digital platform - App/Web Implementing a yielding strategy to drive revenue through the telesales team Compiling and analysing sales figures to report back to the wider business Delivering excellent customer service to both existing and new customers Driving the implementation and growth of new products into both new and existing business Perform monthly 1-2-1's with the telesales team to develop individuals Setting yearly Key Performance Indicators (KPI's) in line with the overall sales strategy Responsibility for monitoring competitor activity Ensuring accurate input of data into Microsoft CRM Manage customer misuse of season tickets ensuring adherence to T's and C's Manage and monitor web chats which come into the sales team for quality purposes Distribution of 'contact us' via the website ensuring customers are contacted within 24 hours SLA The Person: Being able to conduct monthly 121's and recognise areas for development and set annualised objectives Understand how to set targets and KPI's, which in turn will drive a pre-determined result Excellent sales and negotiation skills Clear communication skills Ability to drive a team's performance to a given target Previous knowledge of CRM systems Previous team management in a similar environment Previous experience of selling over the phone or field sales Please note that The Recruitment Co. are an equal opportunities employer CPProfessional