Service Coordinator

Package Job title: Service Coordinator Location: Tiverton, Devon Contract type: Full-time permanent Working pattern: Office based Salary: £25,000 + annual team performance bonus of up to £3k Start Date: ASAP What's in it for you 25 Days Annual Leave + Bank Holidays Boost your holiday to 28 days with our holiday purchase scheme Significant Quarterly Bonus Scheme SMART Pension Scheme (You pay 3% we pay 6%) 2 x Life Insurance Enhanced maternity / Paternity benefits (After qualifying period) Medical insurance & medical cash plan (cash help with optical, dental, etc) Free employee advice service (wellbeing, legal etc), Employee Discount Platform Internal Recognition & Reward Schemes About the role - Service Coordinator Our client is a leading organisation in the service industry, dedicated to providing exceptional customer service and support to their clients. They are currently looking for a Service Coordinator to join their business and work alongside their team of field service technicians to make sure that all customer expectations are met successfully. Responsibilities Collaborate with service engineers to plan, prioritise, and organise day-to-day operations Build strong relationships with technicians and work together to meet customers' needs Liaise with customers to schedule visits and communicate any changes or updates Coordinate the delivery of equipment and materials as required What we need from you Excellent customer service skills in a business-to-business environment Strong communication skills, both verbal and written Proficient in using MS Office products Problem-solving abilities in a fast-paced environment Calm and confident demeanour with a positive attitude Ability to go the extra mile for customers What we like from you Experience with CRM software, such as Servicemax or similar Previous experience in a service coordination role