Resident Liaison Officer - Social Housing

18 Recruitment have an excellent opportunity for an experienced Resident Liaison Officer to join their clients team in Birmingham on a permanent basis. Work will be working on kitchens/ bathrooms/ EICR contract in the Midlands. The Resident Liaison Officer will be responsible for * Visiting residents in their homes and advising them on when and what work is being carried out and how it effects them * Act as the main point of contact and deal with any problems/queries that the resident may have * Attending and chairing resident forum meetings to advise residents of works being carried out * Support customers, responding to their requests * Liaise with site and head office to resolve any resident issues. * Collate data from residents * Identify opportunities to improve processes where possible * Comply with all legal obligations, including Health and Safety * Pre-entry visits and company inductions * Collect resident agreement/approval forms The ideal candidate will have: * Experience in a similar role * The successful candidate will need an in date CSCS card * A driving licence and access to thier own vehicle * Be IT literate - experienced at using Microsoft Teams. Working hours are Monday - Friday 8am - 5pm. Immediate start available for the right candidate