Non-technical Program Manager - Healthcare Concierge

Program Manager – Health Concierge Location: Remote but with the ability to travel to London About Us: Elevate monitors your health year-round with tests, wearables, and consultations to ensure early detection and promote longer healthier lives. We offer a proactive and personalised approach to health management, integrating advanced technology and a dedicated team of experts to ensure comprehensive care, at an accessible price point. Job Summary: We are seeking an experienced and highly organised Program Manager to lead, and execute our proactive health concierge program. The ideal candidate will have a strong background in program management ideally within a healthcare setting and experience working with medium to high-end customers. This role requires exceptional organisational skills, the ability to manage multiple projects simultaneously, and a proactive approach to problem-solving. Key Responsibilities: Program Management: Oversee the end-to-end delivery of our Elevate, proactive health concierge program, ensuring all aspects run smoothly and efficiently. Client Coordination: Serve as the main point of contact for customers, managing their schedules, appointments, and follow-ups to ensure a seamless experience. Team Collaboration: Work closely with healthcare professionals, administrative staff, and external partners to coordinate all elements of the program. Project Planning: Develop detailed project plans, set timelines, and ensure that program milestones are met on schedule. Process Optimisation: Continuously assess and improve program workflows to enhance customer experience and operational efficiency. Quality Control: Monitor the quality of services provided, ensuring all assessments meet the highest standards expected by our clients. Budget Management: Manage the program budget, track expenses, and ensure financial objectives are met. Reporting: Prepare regular reports on program performance, customer satisfaction, and key metrics to inform decision-making. Customer Engagement: Foster strong relationships with customers, addressing any concerns and providing a premium, personalised service. Qualifications: Proven experience in program or project management, preferably within a healthcare or luxury service setting. Strong background working with medium to high-end customers, with an understanding of their expectations and service standards. Exceptional organisational and multitasking skills, with the ability to manage complex schedules and workflows. Excellent communication and interpersonal skills, with a focus on customer service. Proficiency in project management tools and software. Ability to work independently, with strong problem-solving skills and attention to detail. Familiarity with healthcare regulations and compliance is an advantage. Why Join Us? Work with a dynamic and dedicated team focused on delivering high-quality, personalised healthcare services. Opportunity to make a significant impact on a premium health program. Competitive salary and benefits package. Professional development and growth opportunities.