Coordinator

About The Role Are you passionate about providing excellent customer service and making a difference in communities? Do you want to be part of a growing organisation with ambitious plans for the future? LiveWest is looking for a dedicated and efficient Coordinator to join our Estate Services team. In this role, you will be the go to person for estate-related enquiries, connecting with customers, contractors, and colleagues to keep everything running smoothly. You will administer a variety of essential services, from waste removal and grounds maintenance to cleaning, window cleaning, parking enforcement, and key management. Whilst you will take ownership of a specific geographic area, you will also have the opportunity to support your team and ensure seamless service delivery in other areas when needed. If you are looking for a role where every day is different and you can make a real impact, this is the perfect opportunity for you! Key Responsibilities Provide Estate Services advice and support to customers and colleagues via telephone, email and other channels, delivering a customer focused service to a high standard of accuracy and efficiency. Support the Customer Service Centre in the delivery of excellent customer service, resolving enquiries raised and keeping customers fully informed of next steps. Provide comprehensive administration and support for estate services delivery in line with targets, budgets, policies, operational standards and statutory requirements. Support the delivery of estate and service contracts by working with service providers, ensuring value for money and agreed standards are met. This role is being offered on a full time , permanent basis and will be based in our Exeter office. A hybrid working style is an option. About The Candidate To be a successful Coordinator,you shouldhave the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following: Experience in working in a customer service environment delivering high levels of customer care. Experience working in Housing or other fast paced service delivery sector. Ability to deliver high levels of customer care. Demonstrate a high level of patience and empathy with ability to naturally build rapport with customers. Ability to adapt positively to change in a fast paced, pressurised and reactive environment. Ability to accurately input/extract data and update records whilst communicating by telephone and email. Interpret plans, photographs and work schedules and be able to explain these to customers Use customer feedback and experience to improve the service offered. Experience providing a proficient and effective administrative service. Experience in an administrative or office environment. Good level of literacy and numeracy. Customer Service qualification (or equivalent experience through work or study). (D) Relevant qualification in Business Administration or equivalent. (D) Why join us? At LiveWest, we are committed to making a positive impact on the communities we serve. We offer a collaborative and supportive work environment where your contributions are valued, and your development is encouraged. About The Company Our Reward and Benefits: Defined Contribution pension scheme employer contribution of 6% - 9%. Discretionary Bonus scheme. Death in Service benefit (3 x salary). 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave. Family Friendly policies. Health Cash Plan including dental and optical cover (worth up to £1,100 per annum). Employee Assistance Programme. Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs. Cycle to Work scheme. Car Benefit scheme. Learning and Development including coaching and professional qualification support. Volunteering days. About Us: LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website. TPBN1_UKTJ