Onsite AV Technician

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Onsite AV Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for providing support of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. The Technician interfaces daily with the customer and acts as an extension of their team. Their responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. The Technician works in cooperation with the customer’s management team in support of their equipment and user community. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced Onsite AV Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * Ensure all audio visual and media services are delivered to the business in a professional and efficient manner. * Deliver a ‘white glove’ level of customer support to all end users, offering support and assistance to clients both virtually and in person. * Provide business as usual support & training to internal and external clients. * Assist and support the client in the use of fixed and portable AV equipment. * Ensure all video conferencing requirements for the client are met in full. * Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures. * Liaising with remote offices in respect to the setup of video conferencing calls. * Daily system checks to insure equipment and room functionality. * Performs remote testing for local and regional offices. * Event support including set up and operation of AV equipment. * Carry out first line troubleshooting to AV equipment and rooms within time constraints. * Work closely with the helpdesk and field service engineers, where required. * Working within a team shift pattern set out by the AV Team Lead. * Working closing with the Event Producer Team, and providing support when needed. * Maintain total confidentiality relating to information received for presentations and broadcasts etc. Desirable skills: * Good working knowledge of industry standard video conferencing platforms and bridging systems. * Expose to industry standard VMR service providers and working with corporate VIP’s. * Experience of running the AV aspect of presentations for high profile meetings. * Be organised and flexible with the ability to approach different types of tasks during the working day. * Excellent customer service skills with previous experience of dealing with ‘ALL’ level executives advantageous. * Being able to prioritise and work under pressure is essential. * Be competent to a high level of computer literacy. * Capable of good communication skills both verbal and written, being able to communicate with company executives to building contractors. * Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. * Willing to undertake training and examinations to improve their technical knowledge. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply