Export Specialist

Looking for an experience Air Export Specialist who can deal with the export of Aerospace related shipments including AOGs, Engines & licenced goods.  This is a 4 on 4 off day shift and will have a shift allowance that will be around £4,000 per annum on top! • Booking best Air Freight options for our customers to ensure prompt delivery to worldwide destinations • Working closely with Transport departments to enable timely and cost effective collection • Adhere to Customs Compliance procedures and documentation. • Manage and Build Customer Relationships. • Complete retrospective Customs compliance actions • Customs entry for Specialist License movements. • Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided. • Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise. • Liaise directly with DGF departments on shipment planning and coordination. • Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination. • Liaise directly with overseas offices on shipment planning and coordination. • Maintain and update DfT compliance. • Maintain mandatory milestones and remarks through Cargowise (internal system). • Manage allocated customers against agreed SOP. • Use Cargowise to create, manage and maintain Airfreight shipments. • Update Internal Complain Tool with all required inputs including root cause and solution when assigned. • Support the measurement of Key Performance Indicators. • Contribute to the First Choice continuous improvement program. • Participate in the Weekly Team briefing sessions. • Complete all statutory and mandatory training. • Any other duties as required. Skills and Experience: • Experience within the Freight Forwarding Industry. • 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable. • Experience of HMRC procedures for Export • Commercial awareness. • Clear and concise communication skills (written and spoken). • Ability to follow processes. • Ability to support a culture of continuous improvement. • Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams. • Knowledge of Freight Forwarding industry: Exports, exports and related processes. • Knowledge of Aerospace/AOG movements preferred but not necessary LOCATION: London (Hayes) HOURS: 07.00-19.00, 4 on / 4 off Day Shift REPORTS TO: Operations Manager