About the Role:
Come join a leading global provider of integrated facilities and corporate real estate management. Who are recruiting a Community Manager to join the team located in Surrey.
The individual will be the driving force in championing workplace experience – helping make the site a true destination for our client and its colleagues. The individual must possess exceptional interpersonal skills, with a vision for improvement and innovation, and an analytical mindset; someone who can coordinate and instil change through the implementation cycle of the workplace experience journey our client are undertaking. They must demonstrate a hospitality mindset at all times and look to breed that culture within the existing team and our clients’ colleagues.
What You’ll Do:
- Liaise with FM Team and Client contacts to drive the workplace experience strategy.
- Manage/oversee the front of house team (including Reception) to ensure exceptional customer service is always delivered.
- Manage and coordinate the creation of initiatives, working with onsite teams to promote and to create a forward planner of activities.
- Coordinate all client events activities on site ensuring a seamless end to end delivery.
- Oversee all meeting and room bookings onsite, ensuring a first-class experience for colleagues onsite.
- Support the delivery of the One Team ethos.
- Liaise with other aspects of the FM Team (e.g., housekeeping and catering) to further enhance the workplace experience onsite.
- Develop and nurture business relationships with all client contacts across the site to gain insights into anticipated future requirements and work these into the service delivery strategy.
- Support the FM Team and Client with delivering individual building or site wide projects and initiatives.
- Support the Facilities Manager and Assistant Facilities Manager in driving consistently high standards of workplace experience across the site.
- Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor.
- Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams.
What You’ll Need:
- Previous experience of Building Services in a Corporate or hospitality environment.
- Previous experience in organising, managing events and large meetings.
- Fluent and comfortable in the use of technology including MS Office, social media and other applications.
- Track record of building positive relationships and delivering exceptional customer service.
- Always set high standards for themselves and others.
- Can inspire others and support new ideas and initiatives.
- Can adapt to changing demands and deadlines.
- Takes pride in the service delivered to our customers and our customers’ customers.
- Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner.
- Excellent spoken and written communication skills and the ability to communicate in an effective manner.
- Ability to think strategically and independently.