Dynamics 365 1st Line Support Engineer

Are you passionate about tech and eager to dive into the world of Microsoft Dynamics 365? Do you have a knack for problem-solving and a drive to provide top-notch customer support? How about a career growth that is tailored to your skills and ambitions? If so, Pax8 wants you! Here in our Derby teamWe are are on the look out for a brand new Apprentice to join our Derby team as a Dynamics 365 Business Central 1st Line Support Engineer The following information aims to provide potential candidates with a better understanding of the requirements for this role. You will be embarking on a journey of discovery, developing your skills within the Dynamics 365 space. The opportunities are endless for someone who is a keen learner and loves to get their hands dirty within a global tech company like Pax8. This opportunity is your gateway to becoming a Dynamics 365 pro! Why join Pax8? Inclusive Culture: Be part of a diverse and inclusive team that values every voice and suggestion. Continuous Learning: We're committed to your growth. Expect ongoing training and support to help you tailor your career in the future of Cloud Technology. Vibrant Environment: Enjoy a fun, dynamic workplace where innovation is encouraged, whether that's collaborating around the pool table, or joining the rest of the office for social events with plenty of food!! Amazing People: Be surrounded by experts all around you. Pax8 take pride in people first. Sharing is caring when it comes to us. Here you get to Elev8 in your tech journey. Continue to Innov8 with new ideas as your grow in your role. Advoc8 the core values and behaviours, and Celebr8 each others wins. If you don't believe me about this amazing culture, take a look at some of these links: Our Journey from the US to EMEA: https://www.pax8.com/blog/office-opening-bristol/ Get a feel for our progress, culture and how we constantly strive to be better and do better below: Taste our values & culture here: https://www.pax8.com/en-uk/careers/ Check our HR Leaders people ethos here: https://www.youtube.com/watch?v=-IO3JTx-Dlo Lets take a look at what you will do in this role: ? Investigate & Resolve: Dive into daily 1st line support cases, conducting initial investigations and resolving routine technical issues to keep our customers' systems running smoothly. Manage & Update: Stay on top of your cases by regularly updating tickets according to their status, ensuring nothing falls through the cracks. Escalate When Needed: For more complex issues, you'll escalate cases to upper-tier engineers or vendors, providing detailed notes to ensure a seamless handover. But get your notebook ready to ensure you never stop learning. Client Communication: Answer incoming calls from clients, efficiently logging support cases using the ServiceNow system to maintain high availability. You are the guardian of our support team, ensuring incredible customer service. Build Knowledge: Contribute to our knowledge base by creating helpful content, empowering others with the information they need to succeed. This could be documents, videos or even pictures. Your creativity is welcome here. Join this amazing team and you will be given the opportunity to enable, support and educate customers and fellow staff members on Dynamics Business Central. This is just the start of your career in the cloud So you want to read on then.... Lets look at what we need from you: Experience in a customer support role, ideally in Tech support is essential. Top-Notch Communicator: You've got excellent communication skills, both written and spoken, ensuring our Partners receive world-class customer service every time. Fast Learner: You're quick to pick up new software, mastering both customer and internal platforms to crush it in your role. Experience in Dynamics Business Central is preferred. Detail-Oriented: Your eagle eye for detail ensures that every update and fix you deliver is spot-on and keeps our customers happy. Motivated & Driven: You're eager to build a bright future with Pax8, bringing energy and passion to everything you do! Passion for Technology: You're excited about the potential of Cloud technology and eager to deepen your knowledge. Great with Numbers: You will be talking to Accounting professionals in this role, a passion for numbers and accounting processes goes a long way to the success in this seat. Integrity & Ownership: You take pride in your work, owning your responsibilities, and holding yourself accountable. Collaborative Spirit: You thrive in a team environment and love working with others to achieve shared goals. In order to fulfil this role you should be resident in this country with a valid right to work. We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives. We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too! Want to know what our amazing Pax8 Derby Office has in store for you: Amazing quirky office environment City Centre location Fully stocked snack cupboard & fresh fruit Fully stocked bar with refreshment fridges Hot-desking with space for laptops and extra monitors available Games area with Xbox, Pool Table, Darts Board and Arcade Machine Regular social & community events Salary & Benefits Salary £24,000 25 days holiday (plus bank holidays) Dedicated time for training and personal development Unlimited access to Linkedin Learning Private healthcare Dental Plan Health & Wellbeing coaching support Life Assurance Income Protection Workplace pension scheme Pax8 "Live Your Best Life" Pass to support your health and mental wellbeing Pax8 Cycle to Work Support Scheme Available Fun and frequent company and team socials Designated Office & Working pattern Hybrid - 3 days onsite in our Derby office Split shifts between 08:00 - 18:30 37.5 hours per week Designated Office: Derby If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring the Harry Jones who is managing this role on +44 117 457 7243 (No Agencies Please) Why Pax8: Pax8 is the technology marketplace of the future, linking partners, vendors, and small to midsized businesses (SMBs) through AI-powered insights and comprehensive product support. With a global partner ecosystem of over 35,000 managed service providers, Pax8 empowers SMBs worldwide by providing software and services that unlock their growth potential and enhance their security. Committed to innovating cloud commerce at scale, Pax8 drives customer acquisition and solution consumption across its entire ecosystem. Our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience. We are Pax8 where our employee experience meets customer experience - come and be "work happy" with us! As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial). All checks are completed by our third-party provider, Vero. Once checks have been completed all candidates will receive a copy for their records. Ready to Launch your IT career now?? Apply Now below #LI-Hybrid #LI-HJ #IND-LP