Associate Support Analyst

As a Customer Service Specialist, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately capturedEnsure an exceptional level of customer service and satisfaction is met at all customer touch pointsPerform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriateAs an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basisYou have high standards and ensures that activities are driven to completionYou are a team player and enjoy helping othersYou are proactive and can prioritise tasks effectivelyIdeal Skills and Experience:1-2 years of experience in a customer service or support role.Experience in handling customer queries via telephone, email, or live chat.Excellent verbal and written communication skills.Ability to communicate complex information in a clear and concise manner.Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.Analytical thinking and the ability to troubleshoot and solve issues effectively.Strong organizational and time management skills.