Job Title: Online Bilingual French/English Colourist
Description:
Do you have a passion for hair colour, a desire to grow your craft, and truly enjoy helping clients look and feel their best? We are looking for you to join our online team! We are seeking licensed professional colourists to become Online Bilingual Colourists, working fully remotely.
This is not a traditional salon job. This role offers the best of both worlds: a creative outlet to help clients achieve their hair colour goals and the stability of a full-time, 40-hour per week schedule, all from the comfort of your own home.
You’ll be using your colouring knowledge and excellent customer service skills daily to assess clients’ individual colour cases online. Colourists create custom formulations on a computer and provide customer service via phone, email, and chat.
What You’ll Be Doing:
- Providing hair colour consultations in French and English via phone, email, and chat from your home office. This includes overseeing and creating hair colour formulations via our online software.
- Supporting your clients in an online-based contact center environment through phone calls, emails, etc.
- Digitally formulating clients’ desired hair colour and matching their colour expectations to encourage repeat orders.
- Proactively building effective working relationships with clients and colleagues to ensure the best customer outcomes.
- Demonstrating critical thinking by fully analyzing clients’ objectives and concerns and providing appropriate solutions.
- Being a team player.
- Showing openness to new ideas; listening to others and objectively considering other ideas and opinions.
- Performing other duties as assigned.
Requirements:
- Must be authorized to work in the UK for any employer.
- Must live and be based in the UK. Living in or near London is a plus!
- Must have a current NVQ Level 2 in Hairdressing or equivalent (salon experience preferred).
- Must be available to work M-F 9-6 GMT (this is a remote position).
- Must be fluent in English and French, spoken and written.
- Must have a reliable internet connection and a distraction-free work environment.
- Understanding of colour formulation and theory.
- Excellent verbal and writing skills with good grammar.
- Highly motivated, flexible, and energetic.
- Ability to uphold company values and be a strong ambassador for the brand.
Benefits:
- Full-time standard benefits.
- Pension.
- 28 days holiday.
- Fun and rewarding work environment.
- Authentic work/life balance.