Receptionist

As the first point of contact for visitors, customers, and employees, you’ll be creating a positive and professional impression of our business. In this office-based role, you’ll be responsible for ensuring the smooth running of our front desk, coordinating key administrative functions, and maintaining a high standard of service throughout the office.In addition to traditional receptionist duties, you'll play a key role in managing meeting rooms, handling travel arrangements, and supporting various departments with general administrative tasks. This role offers a great opportunity to contribute to different areas of the business, with a focus on communication, organisation, and efficiency. If you enjoy working in a varied role where no two days are the same, this could be the perfect fit for you.Why Drumgrange?When you join Drumgrange, you will be joining one of the last independent, family-run engineering companies in the UK defence industry.For a company our size, we have a wide portfolio of projects. From working out how to integrate land sensors onto their respective platforms to going out to sea to carry out trials, you can expect to work on a variety of interesting projects with meaningful, real-world impact with stakes that go beyond delivering value to the shareholders.As a Drumgrange employee, you get a rare opportunity to be involved all the way through the engineering lifecycle, from the bid stage, research, design, development, through to product/capability integration and end-of-life support. With only a few levels between junior roles and senior management, hard work hardly goes unnoticed, and there are plenty of opportunities to create a change. So if you are looking to hit the ground running, have a passion for engineering excellence, and are interested in building a rewarding career that gives you a sense of purpose, you will be a great fit at Drumgrange.What you’ll do Manage incoming calls with professionalism and direct them to the right departments efficiently.Greet visitors and customers, ensuring all security protocols are followed. Work with our Security Controller to manage classified documents and maintain the classified registry (training provided) Act as Point of contact for contractors requiring access to the site.Be the main point of contact for contractors needing access to the site.Oversee the setup, maintenance, and clearing of meeting rooms. Coordinate lunch orders and deliveries as needed.Assist employees with administrative tasks and manage daily mail distribution across the business.Handle enquiries promptly and professionallyMaintain and manage stock levels of stationery and consumables as well as other orders for the office.Assist with raising purchase orders and invoices, as well as supporting the Finance Team with inputting data into financial reports. Book national and international travel and accommodation when required. Manage bookings for the company pool car and oversee fuel card administration Assist with procurement processes as required. What you’ll needExcellent attention to detailAbility to communicate effectively Good people skills – both face to face and on the telephoneExcellent organisational skills – must be unphased by dealing with a number of different customer meetings in one day whilst covering reception and handling phone calls.Must be confident using Microsoft Office (Word and Excel as a minimum)Must be a UK national as you will need to gain security clearance to help with security admin.Must be able to work under your own initiative and to prioritise your workload.Previous experience in a receptionist or office administration role.Use of SAGE 200 would be beneficial but not essential.NVQ/SVQ Level 1 - 4 Business Administration or Customer ServiceGCSE in Maths & EnglishWhat you’ll getFull engineering lifecycle with optional career path: Choose the direction of your careerPaid overtime or time off in lieu: Gain up to 24 additional paid days off per year or boost your salary with an authorised single-time overtimeFlexible working: We operate around the core working hours of 09:30 – 12:00 & 14:00 – 16:00Role-specific allowances: Subject to individual projects and roles.Holiday entitlement: 24 days per annum, plus public holidays. These are pro rata for part-time roles. A Christmas closedown occurs for most roles from 24th December – 2nd January, utilising your holiday entitlement. Pension scheme: 14% total pension made up of 7% contribution from the Employer, matched with 7% from the employeePrivate medical care: Access a network of 50+ private clinics and hospitals nationwideTraining and upskilling: We are committed to your continuous personal and professional development meaning that you have the opportunity to gain additional skills and qualificationsMonthly Payment Schemes: Save money on a new bicycle and cycling accessories and get fit too!Company tech: Salary loans to purchase laptops, mobiles, and home office equipmentRelocation package: Available to selected candidates needing to relocate within easy travel distance of one of our offices - In line with HMRC guidelines - spend less time travelling and more time livingWe welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. Please be aware that many of our roles will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities held, and your place of birth may limit the roles you can perform in our organisationPlease - no recruitment agencies at this time, thank you.