Call Centre Advisor

Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team whilst developing your skills and progressing in. In this Customer / Call Centre Advisor role, you will be: Making outbound telephone courtesy calls reminding customers of their appointments, cancelling and rescheduling other appointments, as well as receiving inbound telephone and email queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Administration duties including emails, data inputting and typing Other additional duties to support priorities of the centre We would love to hear from you if you have the following: Experience working in a customer focused environment Strong IT and admin skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability  Strong attention to detail and accuracy What's on Offer? Temporary position for initially 12 weeks - potential of extension and ability to apply for any permanent opportunities that arise Full time hours - (however part time hours may be on offer for the right person) Working hours are typically Monday to Friday - but flexibility would be appreciated to cover shift patterns and Saturdays which are a 4 week rotation Based in modern offices in the centre of Llandudno which is accessible using public transport Starting on an hourly rate of £11.44 Benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today