ACCOUNT MANAGER, BOOTS
FOR THE PHARM (PART OF WPP)
We are The Pharm: an integrated, multi-specialty service and consulting model within WPP where we work with our client Walgreens Boots Alliance in partnership towards one shared mission: to help people across the world lead healthier and happier lives.
The 150+ experts assembled at The Pharm (across Essence Mediacom, Ogilvy PR and VML) have a unique opportunity to dedicate ourselves to one client in pursuit of their ambitious mission, while collaborating with experts from across several agencies (and areas of expertise) within WPP. This role sits within the Boots Pharm team who deliver campaign work and is powered by the creative expertise of VML.
We’re here to help grow a brand (arguably one of the best British brands on the high street) at a particularly exciting junction in their journey. We foster a feeling of camaraderie with our clients, who share a fearless approach to our mutual goals. We also hope to grow as people, and practitioners with an understanding gained from the diversity of our ranks and our wholehearted commitment to our culture of belonging.
We’re part of a unique collective bent on gathering the best talent and lavishing them with intellectual freedom, so their ideas can collide in a million fun ways. Here, opinions are welcome, dissenting or otherwise. Identities celebrated and respected. Contributions cheered and rewarded. Free time guarded like a precious gem. Because here, we cultivate things—like creativity, niceness, inclusiveness, career-life balance, and ultimately, work we want to brag about to our friends.
We are flexible on remote vs office working, but typically most Pharm team members come to the office 2 or 3 days a week.
ROLE
As an Account Manager on the team you’re a delivery expert and creative entrepreneur; pushing for opportunities with your clients, whose business and challenges you know inside out and are the day-to-day client contact on the business.
- You’ll be confident enough to run projects and own client relationships- being the go-to person.
- You’ll partner with Programme Management and Account Management teams to deliver operational discipline and delivery excellence across large multi-channel campaigns. (TV experience is a bonus but not a requirement).
- You can interrogate briefs and push back and challenge the brief when needed.
- You understand what makes great work and are passionate about it.
- You’ll look for opportunities to inspire the team around you with things you’ve seen in and out of the industry.
- You take pride in art of presentations and working with the team to craft the story in the best way to sell ideas.
- You have an eye for detail, always ensuring an excellent standard of delivery from the agency - whether that be facilitating in-person meetings to crafting presentations or documents.
- You will be working in a fast-paced environment, you will be confident in juggling different projects and managing deadlines, ensuring issues, risks or challenges are communicated to the relevant Client Service lead.
- You will have a positive Attitude! A ‘can-do / go-getter’ approach with an ability to make things happen. Solutions-orientated – you are the glue and the go-to person for delivery challenges and solving problems.
- You’ll be able to run the finance process diligently and efficiently as well as support your PM in building and tracking scopes where appropriate.
- You will be the main point of contact for your CS lead to plan, book and manages appropriate resources via Resource Manager.
- You will maintain close relationships with key stakeholders and clients where applicable and working collaboratively with colleagues across the group.
- Typically, you’ll report into an Account Director or Business Director.
THE INTERVIEW PROCESS
Initial Phone screening by internal Talent Acquisition Manager
1st stage Interview via Microsoft Teams - 30 minutes. This is a more introductory and exploratory call for us to understand your experience and for you to find out more about the position and ask any specific questions.
2nd and final Interview ideally in person – 45 minutes. This interview will be a deeper dive into your skillset (e.g. problem solving, client management, wider knowledge of the industry and attitude).
EQUITY, INCLUSION & BELONGING
As a company committed to fostering a diverse and equitable workplace, Boots & The Pharm recognise the significance of representation in our campaigns, ensuring they reflect all walks of life in society. We understand the importance of having employees who embody this diversity, bringing unique perspectives to our creative endeavours. We are seeking individuals passionate about challenging norms, dismantling systemic barriers, and amplifying underrepresented voices in advertising. We know we aren't quite there yet, but we're on a journey to a future where every voice is heard, every story is valued, and every individual feels a profound sense of belonging in the world of advertising. If you require any adjustments during the application or interview process, please let us know via [email protected].
The Pharm is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.