Permit Support Officer (Parking)

Job Title: Permit Support Officer (Parking) Location: Civic Centre, Twickenham (Full time office based) Hourly rate £13.93 per hour PAYE Contract Length: 4 weeks (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start Job purpose: To process parking permit applications made by residents and businesses of the borough within agreed turnaround periods and whilst protecting the integrity of scheme. Duties and Responsibilities: To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function. To receive and process applications in respect of the Parking Permit Schemes including contacting service users or other relevant third parties. Assist with the compilation of statistics and the production of reports by the team for management as and when required. Identify potential areas of non-compliance/abuse in respect of permit applications and ensure preventative systems are in place to prevent losses to the Council, including liaison with other sections. Provide technical advice to members of the public and customer services staff in matters relating to Parking Permit functions. Assists in advising junior team members in all procedures relating to Parking Permits. Knowledge, skills & experience: Knowledge of parking permit schemes Knowledge of application processes Understanding of digital enhancement/improvement Experience of managing workloads with successful outcomes Basic knowledge of and ability to use standard IT packages Ability to organise and prioritise own workload, within defined requirements for the role Effective communication skills, both orally and written Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser