Freight Forwarder

Role Purpose:To control Air accounts on a start-to-finish basis, and develop excellent customer relationships through the delivery of consistent and high-quality service.Position Specification:Manages all bookings from start to finish for allocated customersDevelops relationship with allocated customersIssues booking instructions to overseas officesProcesses Export & Import bookingsAccepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.Proactively informs the customer on shipment status, exceptions and provides intermediate updates on an incident solutionProcesses UK Customs ClearanceManages any other site involved in a shipmentDevelops processes and tools to support customer interface and communicationsTakes and handles customer inquiriesEnsures correct on-time billing to the customer and accrualsHas full responsibility for end-end file handling.Key SkillsStrong background in Air Freight Forwarding both import & export is advantageousThoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detailGood written and spoken EnglishGood interpersonal skillsAbility to build relationships with customersAble to prioritise, perform under pressure and work using own initiative.PackageSalary Range 30-40k + Annual BonusHoliday 25 days + Bank Holidays