Service Advisor

Service Advisor Chelmsford BMWBasic Salary of £26,862.26 - £32,146.07 with OTE45 HoursCreate experiences you can be proud of.Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.What we can offer you33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also availableRetail discounts that save you money every dayGym discounts, cash healthcare plans, and a cycle-to-work schemeCar discounts for new and used purchases and servicingFlexible pension scheme and Sharesave scheme to grow your savingsFamily-friendly policies that help you spend more time with the people that matterA wellbeing programme to support you and your familyAn internal colleague recognition system to celebrate achievementsA community volunteering dayWhat youll do day to dayProvide an outstanding level of customer careBook service and repair work, always ensuring workshop and parts availabilityKeep customers fully informed of progress of their vehicle repairsOrganise loan car bookings for customers where neededObtain and process payments in a timely manner in adherence to Inchcape policyMaintain accurate customer records on our systemsConvert as many inbound and outbound calls into bookings as possibleHelpful skills and qualificationsDont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.Excellent communication and organisational skillsA passion for delivering an incredible experience to all, whether internal or external customersThe ability to identify the needs of the customers and opportunities to upsellExcellent time management skills and the ability to work under pressurePrevious experience in a target driven roleFull UK driving licenceWho we areBe part of something bigGroup 1 Automotive is on an exciting growth journey. Were the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you dont need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.In return, we recognise that the success of our business is because of our fantastic people. Which is why were committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.JBRP1_UKTJ