Project Manager

Project Manager – ( Net Promoter Score / Customer Satisfaction / Digital / Korean Speaking )

Role overview

You will support the European lead for NPS enhancements (Net Promoter Score) to drive improvements in customer sentiment on Samsung.com and associated customer touch points.

The role is paying £318pd and is inside IR35, hybrid based in Chertsey

Your key responsibilities

• Manage and deliver both projects and tasks that support improving NPS
• Pursue timely completion of NPS enhancements within our 17 subsidiary markets across Europe
• Read and interpret NPS reports to support the NPS lead establish where the issues and opportunities lie.
• Propose enhancements to improve customer satisfaction and NPS results
• Use influencing skills to help our markets (17 in Europe) deliver NPS improvement tasks
• Proactive review of projects on a weekly basis and be able to anticipate potential trouble and prevent it. Not only manage by exception.
• Document the project progress and monitor the actual progress compare to the plan and report to PMO/NPS lead respectively

What we need for this role

• Have experience of NPS or customer satisfaction in a digital environment
• Work at pace and accurately manage tasks and projects whilst clearly documenting progress
• Strong team player, able to work effectively as part of cross-functional and distributed team.
• Effective analytical skills to grasp complexities and perceive relationships between problems, issues and solutions.
• Excellent communicational skills (stakeholder management, negotiation, influencing) including strong skills in active listening
• Exposure to the collaboration tools such as Jira/Confluence is preferred.
• Advanced Power point, Words, Excel skills
• Ability to manage and prioritise workload comprised of multiple projects
• Requirement to work 3 days in the Samsung European headquarters – Chertsey
• European travel may be required, there is potential to be in a Europoean location for up to 10days (typically just twice a year)