Land Operations Executive

At Adaptable Recruitment we have a fantastic opportunity for a Land Operations Executive to join an Ever Growing Travel Specialist company in the Chester area. Package : up to £23,000 DOE - (9-5pm - 37.5 hours) - 13 months Fixed Term Contract Holidays: 22 days + bank (increasing 1 day per year) Location: Chester - Fully Office based - Parking on site - hybrid to be considered for the right candidate Main Responsibilities To Include: Manage and resolve customer queries, primarily land queries. Prioritise and action E-mails effectively Action daily booking queues Chase relevant suppliers for documentation/confirmation Check and update documentation for specialist bookings Effectively manage and resolve escalated issues Crisis situations support Fulfil any critical support as directed by Manager Handle incoming calls from Agents regarding documentation and Admin queries. Investigate booking anomalies and irregularities The Ideal Candidate: GCSE English and Maths: Level 4 or above (or equivalent) Excellent telephone manner Skilful with Microsoft Office (word/excel) Experience dealing with conflict resolution Great attention to detail and accuracy A flexible and adaptable approach to work Excellent team player with the ability to work independently Benefits To Include: This is a full-time office-based position where you will be required to work 37.5 hours per week, with varied shift patterns Monday to Sunday. Hybrid working will be considered for the right candidate 22 days holiday rising 1 day per year (up to 25) A flexible and adaptable approach to work Competitive salary Company Pension Scheme Enhanced Pension Enhanced Maternity & Paternity Learning & Development Funding Life Insurance Health & Wellbeing Hub (including EAP) Partner Exclusive Concessions Staff Travel Discounts Employee Discounts Platform Eye Care eVouchers Long Service Awards Lots more perks! TPBN1_UKTJ