Finance Assistant

Job Description Fixed term contract until March 2025 Circa £25,700 DOE The Finance Assistant is responsible for assisting the Cash Management Team Manager in the processing of receipts and payments on the business bank accounts whilst maintaining a high standard of customer service and auditable controls. Key responsibilities: Timely and accurate processing and allocation of payments from Branch Banking, Online Payments, Head Office to the receivables ledger and assist in the Daily reconciliation of credit/debit card receipts in the bank. Thorough and accurate diagnosis of customer and system errors causing exceptions and escalation of identified system, process and business issues. Investigation, timely and accurate processing of customer refunds in line with procedures, bank regulations, ensuring auditable and PCI compliant records are created, in line with service level agreements to maintain a high level of customer satisfaction. Thorough investigation of unallocated cash, identifying the root cause and trends, suggesting preventative action, with escalation of process issues to Account Handlers and Reconciliations Supervisor. Help support and review Standard Operating Procedures and ensure documents are kept up to date Support the whole of the business network with payment and refund exceptions. Adhere to procedures and training provided in respect of the role. Aid the business in other areas when exceptional circumstances arise in order to meet the wider business objectives e.g., assist in taking 0800 calls. Build relationships with suppliers, customers and the wider business network in order to improve the receipting process and to resolve specific customer problems efficiently and effectively. Support the AR team with any other tasks where needed. Key Performance Indicators for the role: Manageable levels of Receipt Exceptions, Applications and Unapplied across Autoglass and Laddaw brands. Receipts processed to the Sales Ledger in an accurate and timely manner, in a professional way demonstrating care for the customer. All Month End and Year End tasks carried out to a high standard and to agreed deadlines Processing of refunds TPBN1_UKTJ